People living in a Vauxhall flat block say they have been driven "to the end of their tether" by rowdy youths coming into private communal areas, smoking drugs and allowing their dogs to poo on the carpets.
Residents of Burlington House, on Burlington Street, said they faced "constant problems" as property managers failed to secure the doors or carry out proper maintenance.
But the property management company Centrick insisted that the building is secure, and the only outstanding maintenance work is internal redecorating, which will take place next year.
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Robert Rowland, 38, who has lived in Burlington House for seven years, said: "We've had constant problems with property management from day one. It seems the managers have no interest in working with us to solve anything.
"The problem we have now is antisocial behaviour. We have teens breaking into communal parts of the building, damaging the walls and carpets, smoking cannabis in the communal areas, bringing dogs into the premises and leaving dog excrement in places. It's terrible.
"This has been going on for quite some time, probably 18 months in fits and starts. But it becomes worse in the winder months because they're looking for somewhere to get out of the cold, so they congregate in a private block.
"The property managers won't listen to us. We've asked them to make the doors more secure but they're pushing back, saying we're letting people in or allowing people to follow us in, which is utter nonsense.
"We're going round in circles and we're at the end of our tether. We genuinely do not know how what to do."
The Burlington House flat complex is made up of 20 residential apartments, with commercial properties on the ground floor including a Post Office and dry cleaners. A hand-written note placed in the door urged people to "Call the police if you see the boys who keep breaking in, smoking and doing damage to the building".
Robert said permanent residents paid around £1,200 in maintenance fees each year, however work remained outstanding despite a number of complaints being made.
He said: "I have complained multiple times. At least three or four emails are sent by residents each week, and we don't get a response. We haven't had any refurbishments or new carpets in the flat block for seven years, and yet they continue to charge us. Where does the money go?
"They charge us exorbitant amounts for gardening - and we haven't even got a garden."
A Centrick spokesperson said: “At all the properties we manage we are in regular contact with residents and we always endeavour to keep them updated on any issues there may be. At Burlington House, complaints appear to be very much isolated to a single leaseholder and our property manager deals with their queries promptly and maintains regular communication.
“There was a recent roof leak in November which has now been resolved. In the past there have been dogs present on site. This has also now been resolved and is not a current issue. Regarding security, the door to the property is secure and the only access is either authorised by residents or by people entering by tailgating residents.
“The only maintenance work outstanding is internal redecorating, which has been scheduled for 2023 and which leaseholders will be consulted on. Stating there has been no maintenance carried out to the building is incorrect.
“The property remains in a safe condition with regular services, such as cleaning, being carried out. The grounds maintenance fee is used to fund the maintenance of a turfed area at the side of the property. We will continue to work with all residents to maintain a safe and pleasant environment at Burlington House.”
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