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Evening Standard
Evening Standard
National
Josh Barrie

Reports emerge of customers refusing to pay optional service charge “probably because their disposable income has gone down”

Standard London

Top tip: service charges are often seen as an integral part of employees’ salaries

(Picture: Krutarth Shah/Unsplash)

An increasing number of customers are deciding against the optional service charge on restaurant bills, according to hospitality network Countertalk.

Countertalk’s Instagram account posted on Thursday that pub and restaurant workers have reported “more and more” diners are taking off the discretionary sum, “even when their experience has been great” — framing it as a cost-cutting measure for diners.

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