Regulator finds ‘concerning’ evidence of poor handling of insurance claims

Shortcomings persist in how some insurers handle claims, the Financial Conduct Authority said (picture posed by model/Dominic Lipinski/PA) - (PA Archive)

Insurers have been told by the Financial Conduct Authority (FCA) to improve their claims handling, following “concerning” evidence of poor practices in some cases.

The regulator said that, while rising motor insurance premiums are largely driven by external cost pressures, shortcomings persist in how some insurers handle claims.