India’s digital payment story is one of its most important fintech successes. However, the rapid rise in digital payments has been accompanied by a less flattering reality: cyber fraud has scaled alongside the convenience of digital payments. In 2025, around 24 lakh complaints were reported up from 19 lakh in 2024 and 13 lakh in 2023 1 . The reported value lost in cyber fraud in 2025 was nearly Rs. 22,000 crore 2 .
This is not just a sign of a rise in the incidence of cybercrime, but an evidence of governance architecture struggling to keep pace with the advancing digital economy. Cyber frauds have exposed vulnerabilities and weaknesses such as fraud prevention, response, reporting, and recovery measures in the digital payment system.
