A fuming East Kilbride woman has slammed the customer service from delivery company Evri after her $120 Ralph Lauren gilet is believed to have been misplaced.
Miriam Schmulian sold the jacket for £10 - through Vinted - and posted it using the popular courier service last month. However, when the customer, who lives in Durham, England, went to retrieve the parcel the jacket wasn't inside, the 47-year-old said.
Now, the East Kilbride customer has blamed Evri for the missing item as she hits out at their customer service.
She told Glasgow Live: "When I sell anything, I put in a wee packet of sweets and two lollipops with a thank you sticker. I packaged it and put brown tape over the seal.
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"The girl got a message through Vinted saying her parcel had arrived at the shop. She goes to pick it up, she says that’s not her parcel because it was really thin.
"There had been an extra label put on top and it said 0.01kg, the original label said 0.07kg, so she said she won’t accept that.
"It’s obvious that somebody has gone into the parcel and taken out the jacket."
The customer later received a message from Evri, seen by Glasgow Live, stating the parcel had been collected. When she drove to the pick-up shop, it was still there.
Miriam is now waiting for the package to be returned to her and despite multiple attempts at contacting the delivery company, she has been left less than impressed with their response.
She added: "I have tried to get through to Evri but they have been absolutely useless. It’s been an absolute nightmare.
"It’s absolutely appalling. Their customer service is terrible and I am disgusted with them. they have let me down massively.
"I think they just want people to go, it doesn't matter and it is lost. I can’t trust them."
Evri claim the parcel has been "lost" during its journey.
A spokesperson for the firm added: "It appears that this package was poorly wrapped by the sender and as a result the item has unfortunately been lost at some point in its journey across our national network.
"We apologise for the inconvenience and recommend that the sender contacts Vinted to agree a refund.”
