A British Airways passenger who travelled with the carrier to Edinburgh has hit out at staff who allegedly lost her bag in the midst of loading it onto her flight.
Luxury brand trainer Carmen, 35, was booked on board a flight from London Heathrow to the Scottish capital on June 4 for work. But as she approached security, BA staff told her to surrender her cabin bag because of a lack of room in the overhead lockers on the plane.
The bag was meant to be loaded into the aircraft hold, but when Carmen touched down in Edinburgh it was nowhere to be found. More than a week on, back home in Frankfurt, Germany, Carmen says she is none-the-wiser as to the whereabouts of her personal belongings.
