Qantas contacted by suspected cyber criminal but airline won’t confirm if hacking ransom demanded

The cyber-attack targeted a third-party platform used by one of the airline’s call centres, exposing the personal details of up to 6 million customers. Photograph: Loren Elliott/Reuters

A potential cyber criminal has made contact with Qantas, the airline has confirmed, after a major attack on its network exposed the personal records of up to 6 million customers.

In a statement on Monday evening, a spokesperson for Qantas said the Australian federal police (AFP) had been engaged but the airline would not confirm if a ransom was being sought for the compromised personal data.