Qantas blames Heathrow after losing woman’s bag containing mother’s ashes

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Qantas has blamed Heathrow Airport for baggage issues after it lost a woman’s bag containing her late mother’s ashes and delivered it four days later.

The unnamed woman’s partner, Annabelle Daniel, had taken to social media to try to speed up the recovery of the suitcase, which had been used to transport the remains home to Australia.