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The Guardian - AU
The Guardian - AU
Business
Josh Taylor Technology reporter

Qantas attack reveals one phone call is all it takes to crack cybersecurity’s weakest link: humans

Qantas planes parked under a grey sky
Cybercriminals stole the personal information of up to 6 million Qantas customers in an attack that targeted an offshore IT call centre. Photograph: Saeed Khan/AFP/Getty Images

All it can take is a phone call. That’s what Qantas learned this week when the personal information of up to 6 million customers was stolen by cybercriminals after attackers targeted an offshore IT call centre, enabling them to access a third-party system.

It is the latest in a series of cyber-attacks on large companies in Australia involving the personal information of millions of Australians, after the attack on Optus, Medibank and, most recently, Australia’s $4t superannuation sector.

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