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Bangkok Post
Bangkok Post
Business

Public sector ramps up AI adoption to drive reform

Public agencies have adopted artificial intelligence (AI) to increase officials' productivity, improve personalised service, and ensure transparency while maintaining country sovereignty.

The Office of the Public Sector Development Commission (OPDC), National Electronics and Computer Technology Center (Nectec) and Digital Government Agency (DGA) also partnered to introduce an "AI agentic chatbot" to make government services more accessible to people.

Thailand aims to lift its UN E-Government Ranking to 40th by 2032 from 52nd in 2024.

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