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AAP

Alex Mitchell

Bank's bungled cash fee a sign of anti-branch shift

Commonwealth Bank Katy Gallagher Australia Finance

Commonwealth Bank has paused plans to shift customers to different accounts with withdrawal fees. (Joel Carrett/AAP PHOTOS)

Commonwealth Bank's panned and then postponed call to slug some customers to access their own money has been labelled another attempt to shift people online.

Australia's largest bank on Wednesday paused a controversial move to shift all "Complete Access" customers to "Smart Access" accounts, which included a $3 "assisted withdrawal fee".

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