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Chronicle Live
Business
Catherine Furze

Prepay customers warned they may miss out on £400 energy vouchers

Four million UK households who pay for their energy using traditional prepayment meters are being targeted in a campaign to ensure they don't miss out on the £400 energy rebate.

The drive, launched by PayPoint and Citizens Advice, is aimed at people who may not have updated their address details since they started paying for their energy. Payments for the £400 energy rebate will start to be paid from October, but how you will receive the money depends on how you pay for your energy bills.

The majority of the roughly 30 million households who are getting the payment will receive their cash automatically in six instalments, either as a credit in their bank account or a discount off their bills. The payments will also be made automatically to those on smart prepayment meters. But those on 'traditional' prepayment meters will receive discount vouchers or special messages via email, text or post, and will then have to redeem them at their nearest top-up point.

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