Four million UK households who pay for their energy using traditional prepayment meters are being targeted in a campaign to ensure they don't miss out on the £400 energy rebate.
The drive, launched by PayPoint and Citizens Advice, is aimed at people who may not have updated their address details since they started paying for their energy. Payments for the £400 energy rebate will start to be paid from October, but how you will receive the money depends on how you pay for your energy bills.
The majority of the roughly 30 million households who are getting the payment will receive their cash automatically in six instalments, either as a credit in their bank account or a discount off their bills. The payments will also be made automatically to those on smart prepayment meters. But those on 'traditional' prepayment meters will receive discount vouchers or special messages via email, text or post, and will then have to redeem them at their nearest top-up point.
Read more: Energy companies announce how customers will get £400 rebate this winter
You'll be on a traditional prepayment meter if you have to top up via a card or key fob at a PayPoint kiosk. The campaign is warning these customers that as their vouchers will be sent in the post or by special action message (SAM) in the first week of each month, their energy companies must have their up-to-date contact details so they receive their vouchers or messages.
Citizens Advice and PayPoint's campaign will be promoted in all of PayPoint's 28,000 locations on receipts and via social media and customers will also be directed to the Citizens Advice webpage for help.
The £400 energy rebate, also known as the Energy Bill Support Scheme, is being paid to millions of households from October. It was announced back in May by then Chancellor Rishi Sunak.
The discount will be made in six monthly instalments from October until March. The deductions will be worth £66 in October and November, and then £67 from December to March.
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