The Victorian government has repeated its public apology to the families of people who died during the state's triple-zero crisis, but the premier is yet to respond in person.
A damning report into the performance of Victoria's triple-zero call service, the Emergency Services Telecommunications Authority, identified 40 "adverse" events between December 2020 and June 2022.
Thirty-three patients died but Inspector-General for Emergency Management Tony Pearce did not rule on whether the events contributed to their deaths, leaving that judgment to the state coroner.
When the report was released on Saturday, Emergency Services Minister Jaclyn Symes offered a swift apology on behalf of the government to the families of those who died.
Premier Daniel Andrews has not acknowledged the report or faced questions on the subject.
His deputy Jacinta Allan on Monday reiterated the government's apology.
But she wouldn't be drawn on findings the government was made aware of the telecommunications authority's "precarious" financial position as early as 2015 and that its funding model didn't allow for its response to be rapidly scaled-up when COVID-19 hit.
"(The authority) met its benchmark every year prior to the pandemic," she told reporters on Monday.
"There is no doubt that the pandemic placed huge pressure on the organisation, on call-takers."
The authority's benchmark was for 90 per cent of ambulance calls to be answered within five seconds, but answering times blew out to "completely unacceptable" levels after Victoria moved away from lockdowns in October 2021.
At its worst point during the first Omicron wave, only 39 per cent of calls for an ambulance in January were being answered within the five-second target and one caller waited more than 76 minutes.
The Andrews government in May vowed to recruit and train almost 400 extra call-takers and about 150 have already started, helping to lift the authority's ambulance call response rate to 86.2 per cent within five seconds throughout June.
Opposition Leader Matthew Guy said the premier owes an explanation to the 33 families who lost loved ones during the triple-zero system failings.
"At the moment, all he's done is give them silence," he said.
The state coroner is reviewing evidence from several cases to determine how many will form part of an investigation into deaths linked to emergency call delays.
"As the investigations are ongoing, no further comment can be made," a court spokeswoman said.
