Premier Inn has been named the UK's best hotel chain - and Britannia, Mercure, Jurys Inn and Leonardo the worst. Britannia was ranked the worst hotel chain for the 10th consecutive year.
Britannia’s hotels rated just two stars out of five for categories such as cleanliness, bed comfort and value for money in the annual survey by consumer group Which? It received an overall customer satisfaction score of just 56%.
Britannia has 61 hotels across Britain, including the Grand Hotel in Llandudno, Liverpool’s Adelphi Hotel and Scarborough’s Grand Hotel. Guests described the surroundings as “tired and tatty”, with a “rough and ready” feel.
