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The Independent UK
The Independent UK
Lifestyle
Erin Keller

Popular burger chain accused of charging more if customers opt out of tipping

Shake Shack
  • A viral TikTok video with over 4 million views showed a Shake Shack kiosk increasing an order total after a customer selected the no-tip option.
  • The incident occurred at a Salt Lake City airport location, where three classic milkshakes each increased in price by 50 cents after tipping was declined.
  • The video sparked widespread online backlash , with social media users criticizing American tipping culture and self-service kiosk fees.
  • Shake Shack stated that the price jump was caused by a technical glitch at a location operated by licensee HMSHost, not a company policy.
  • HMSHost confirmed the kiosk issue has been resolved and reiterated that menu pricing is completely unrelated to tipping.

IN FULL

Shake Shack customer says they were charged more because they refused to tip

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