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Wales Online
Wales Online
National
Chris Grundy & Ashley Summerfield

Pontins holidaymakers shocked by 'astronomical' electricity prices

Pontins holidaymakers are shocked by the "astronomical" electricity costs during a stay in one of their chalets.

People have taken to Pontins' Facebook group to voice their concerns over the increase in charges at the Southport resort.

Rising energy prices in April will not only affect individual households, but businesses too, especially in the leisure and hospitality industries, reports The Liverpool Echo.

One user wrote: "Little advice when booking, only book the club, standard has these new electric things in and the cost is absolutely astronomical!

"We have been here less than 24 hours and it has already cost us £30!

"As soon as you switch anything on you can watch the meter literally count down. I did complain and had the maintenance round [to the chalet], who said themselves that it is ridiculous, and that we should speak to the manager, which we did.

"He [the manager] told me himself that head office have raised the electric price 10-fold and they will again in March.

"Having a standard apartment with pay-as-you-go electric will end up costing you more than going club in the first place."

Staying 'club' at Pontins gives the guests extra perks that would normally not be included with a 'standard' stay, perks such as free electricity and free linen for your beds.

Another user on the Facebook group told the ECHO: "Luckily I had booked through a third party and the electric was included in the price, but the meter showed us what it would have been.

"We arrived at 9pm on the Friday, and left at 7pm Sunday, we were out all day Saturday and Sunday, during this time we cooked twice, and had the hot water on for an hour each morning to take a shower.

Meter had been charged up to £52 in two days (Facebook User)

"The charge would have been just over £52."

The same customer posted in the Facebook group explaining that in less than 24 hours the price on the meter was just under £25.

They told the ECHO: "We go back because it used to be cheap before they started charging [huge] costs for the electric.

"I hope they do something, we are supposed to be going back and I refuse to pay those charges as we have booked direct, it is almost like they are trying to drive visitors away."

Pontins were approached for comment.

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