A plus-sized woman says she was reduced to tears by "incredibly rude" airline staff as she boarded her flight.
Holly Richards is a women's size 28-30 so had bought two seats for her flight to Melbourne's Avalon Airport on Saturday to ensure she and other passengers would be comfortable.
She says she had been left "filled with shame" after there was a mix-up with her carry-on luggage while boarding the Jetstar flight.
