Pittsburgh woman checks into Marriott at 2:30 am. Then she frantically calls the hotel’s elite hotline for help: ‘wouldn’t give me a mobile key’

A Pittsburgh woman says she was left waiting outside her Marriott hotel room for 40 minutes after no one showed up at the front desk to check her in. The incident happened around 2:30 am, after she had reportedly been traveling and working for 24 hours straight.

The woman, who posts under the username @ashleykjonees on TikTok, shared a video showing an empty front desk with a sign that read, “Please ring bell for assistance.”