Phone Company Uses AI Tool to Redirect Scammers to Fake Grandma Who Keeps Them on the Line with Long Stories That Go Nowhere

An England-based phone company is protecting customers with an AI tool that intercepts calls from scammers and connects them with a robot. (Credit: Chad Madden/Unsplash)

A British phone company is getting back at scammers with an AI tool that keeps fraudsters on the line with a fake grandma telling pointless stories and offering fabricated bank information.

England-based O2, a telecommunications provider, created the AI tool Daisy and connected it to phone numbers on contact lists targeted by phone scammers. When dialed, the call is intercepted by Daisy and an older-sounding woman begins speaking.