A pet parent, who was travelling from Ahmedabad to Bengaluru, with a Shih Tzu on an Akasa Air flight has alleged that he had a “horrible” experience due to the “indifferent attitude” of the airport, airline staff, and CISF personnel. The airlines, meanwhile, clarified on some of the allegations.
Lakshya Pathak, who had booked the flight on January 26, with his wife and pet shared his experience on Linkedin. In his post he wrote: “...The flight that was intended to leave at 10.20 p.m. left at 1.40 a.m. Being our first travel with our pet, we reached the airport 3 hours in advance. So with the delay, we had spent over six hours at the airport. The attitude of the ground staff and CISF could not have been less helpful.” Mr. Pathak said he paid ₹5,000 to enable his pet’s comfortable travel. However, he alleged that despite the delay, the airport staff was adamant about not letting the pet out of the container.
“The airport security told us thrice not to even let him lie on the floor. There is no provision for pets to relieve themselves. All washrooms in the airport have blowers that make a lot of noise so there is no chance pets would pee. The ground staff told us that the pet could use the flight’s washroom,” he wrote.
