During the pandemic Alex's property manager told her she had to start paying more rent, but her landlord didn't know anything about it, and hadn't authorised a rent increase.
Alex's difficulties with her Perth rental began in May 2020, when she and her housemates' work hours were cut in half during the COVID pandemic, and she decided to ask for a reduction in the $495 per week rent.
"Our property manager gave me a form to fill in and told me he would speak to the owner but any rent reduction we received would need to be paid back in full on a payment plan," she said.
