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The Guardian - UK
The Guardian - UK
Politics
Jessica Elgot Chief political correspondent

People should get automatic refunds for cancelled holidays, says Grant Shapps

Queues at Heathrow airport.
Queues at Heathrow airport. Shapps said it was up to airlines and airports themselves to hire and train more staff. Photograph: Carl Court/Getty Images

Travellers should get automatic reimbursement for cancelled foreign holidays like the delay repay scheme for trains, the transport secretary, Grant Shapps, has said.

Shapps ruled out sending in the armed forces to help process holidaymakers after scenes of travel chaos over the half-term break, saying it was up to airlines and airports themselves to hire and train more staff. He said there should be a campaign “to attract people to the sector and make sure that people are properly paid”.

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