Residents of the North East who spent days stranded without power for days during Storm Arwen have echoed the findings of a report which called a power company's response 'unacceptable'.
Northumberland and Country Durham were among the worst-affected areas when, in November, the storm ripped up trees and damaged powerlines, leaving thousands of families in the dark. On Wednesday, energy regluator Ofgem ruled that Northern Powergrid could have breached its license due to failures in its call centres, while customers recieved poor communication and plans in place to deal with storms weren't to deal with the scale of the damage.
Among those affected were Laura and David Venner, whose home in Medburn, near Ponteland, was cut off, leaving them and their three disabled children forced to spend a week sharing a hotel room.
