Two pensioners have claimed they were turned away from a McDonald's drive-thru because they were on their mobility scooters. Karen Moseley, 67, and Dian Rawlinson, 71, say they often treat themselves to a cheeseburger by driving their mobility scooters through the drive-thru at the McDonald's on Outer Circle Road, Lincoln.
As reported by Lincolnshire Live, on Wednesday, November 2, the friends instead ordered their cheeseburgers at another McDonald's on Rope Walk. But to their surprise, they were allegedly turned away by a manager who they say told them people on mobility scooters could not be served because McDonald's was not insured to do so.
Mrs Moseley said: "They shouldn’t have done that. Just because I am disabled in a wheelchair. I felt really upset about it all. I have got a license plate on the front of mine.
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"It’s all registered." The pair said they were told to wait outside, as they couldn't get their mobility scooters into the restaurant and struggle walking. Someone took their order and brought their food out, which Mrs Mosely said was "cold."
She said: "We waited in the car park and a man eventually came out to take our order and brought it out." Mrs Mosely added: "I felt humiliated."
Mrs Mosely said they wanted the cheeseburgers to "line their stomachs" before taking medication. The ladies subsequently complained to McDonalds, confused as to why it was not a problem at one restaurant but was at another.
Mrs Rawlinson said: "I was upset and hurt by it. I felt as if I was discriminated against because of my age.
"I am 71 and I have had a stroke. That’s why I find it difficult standing and walking around sometimes." Lincolnshire Live contacted the McDonalds press office, but are yet to receive a response to the claims.
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