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WEKU
WEKU
Daniel Chang

Pay up, kid? An ER's error sends a 4-year-old to collections

HCA Zack Wittman Envision HCA Healthcare KHN UnitedHealthcare Florida Insurance
A billing mistake by an in-network Florida emergency room landed Sara McLin's then-4-year-old son in collections. (Zack Wittman/KHN)

Dr. Sara McLin thought she made the right choice by going to an in-network emergency room near her Florida home after her 4-year-old burned his hand on a stove last Memorial Day weekend.

Her family is insured through her husband's employer, HCA Healthcare, a Nashville-based health system that operates more hospitals than any other system in the nation. So McLin knew that a nearby stand-alone emergency room, HCA Florida Lutz Emergency, would be in their plan's provider network.

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