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Medical Daily
Medical Daily
Health
Dorothy Brooks

Patients Vanished from a Hospital Monitoring System During a Software Update and Alarm Settings Reset Themselves

During a software update at one facility, some patients being monitored on GE HealthCare's Portrait Mobile devices were discharged from the monitoring system. Not discharged from the hospital. Removed from the system that was watching them.

The FDA has issued an early alert on the Portrait software, a designation the agency uses to notify the public about a potentially high-risk issue while its review continues. GE HealthCare reported a second problem alongside the first: following the update, all alarm settings may reset to factory defaults.

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