Patients let down by an out-of-touch NHS

‘When a patient receives five letters on the same day from different teams in the same organisation, it does emphasise that the NHS is inefficient.’ Photograph: Alamy

I had to laugh at concerns that a reduction in Royal Mail deliveries would affect NHS patients (Plans for Royal Mail delivery cuts could risk patient safety, NHS leaders warn, 6 April).

I’m under the care of two NHS departments. From one I get digital letters, as is my preference (I’m 60, and expect this to be the norm). When I asked the other department to do the same, I was told that all they have is an old Nokia phone so they can’t send digital copies.