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The Guardian - UK
The Guardian - UK
Politics
Denis Campbell Health policy editor

Patient satisfaction with GP services in England has collapsed, research finds

England GPS IFG NHS Wes Streeting
A GP consulting room in England.
GP leaders responded by saying surgeries were so overstretched that remote appointments were needed to help keep up with the growing demand for care. Photograph: parkerphotography/Alamy

Patients’ satisfaction with GP services has collapsed in recent years as family doctors have switched to providing far fewer face-to-face appointments, new research has revealed.

The proportion of patients seeing a GP in person has plummeted from more than four-fifths (80.7%) in 2019 to just under two-thirds (66.2%) last year.

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