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The Guardian - AU

National

Daniel Hurst

Passport office failing to deliver about 20% of priority passports on time despite charging $225 extra

Angela Jackson APO Australia DFAT

Australian passport — About 80% of the 1.2m routine passports issued since June were not processed within the standard 10-business day deadline. Photograph: Patrick T Fallon/AFP/Getty Images

Almost 20% of priority passport applications aren’t being finalised on time despite people paying an extra $225 to jump the queue.

New figures reveal that of the 241,712 priority applications received since June, 42,448 did not meet the two-business-day deadline for completion.

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