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Evening Standard

World

Daniel Keane

Passport delays ‘could get worse’ and ‘put summer holidays at risk’, leaked messages reveal

Passport Office Boris Johnson Home Office

Passengers queue at Heathrow Airport
(Picture: REUTERS)

Holidaymakers face further delays in receiving their passports after a leaked memo from the Passport Office warned of “rock-bottom morale” amongst staff and “creaking” IT systems.

A cache of internal messages sent by officials, obtained by The Times, said that the agency’s systems were not “fit for purpose” – plunging summer holidays into doubt for millions of Britons.

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