An Air India flight with 216 passengers aboard had to make an emergency landing in a remote part of Siberia, leaving the group with little food, water, or information for two days.
A video on Twitter shows the group bundled up and sleeping on cots with thin blankets in what they were told was an old school building.
Customers say they were barely given any food, and that the 16-person flight crew abandoned them, leaving them scrambling to figure out what was happening.