Air travellers say they were abandoned after an overnight flight delay caused families to sleep on the floor of a stiflng airport. People returning from Izmir, Turkey, to Liverpool John Lennon Airport were left waiting at the airport for hours with no food or water.
A passenger returning from holidaying with her dad said passengers were left without food or water for around seven hours while they waited for information from easyJet staff. Claire, from Croxteth, said they were "abandoned at the last minute" by easyJet as children lay asleep on luggage.
She said passengers received no update following the delay of the evening flight . She added passengers also had to help a wheelchair user after her chaperone left her.
READ MORE: Jet-setting flight attendant grounded by long Covid
The 32-year-old said "the communication was non-existent" and her partner knew more about the delays from looking at easyJet 's flight tracker app than she did sat waiting at the departure gate. An easyJet spokesperson told the ECHO "this is not the standard of support we expect for our passengers".
'None of the staff knew what was happening'
Claire said she arrived at the airport for her evening flight on July 27 but waited at the departure gate for an hour before being told by text message her flight was delayed. Claire told the Liverpool ECHO : "None of the staff knew what was happening or gave us any information. Children were falling asleep on the floor laid on their cases. There were people using wheelchairs just left."
A spokesperson for easyJet told the ECHO : “We’re very sorry for the overnight delay to the passenger's flight from Izmir to Liverpool due to a technical issue with the aircraft scheduled to operate the flight. The safety and wellbeing of our customers is our highest priority and we did all possible to minimise the impact of the delay for customers and arranged hotel accommodation, transfers and meals.
“We are sorry that the passenger felt let down by her experience in the airport and so we are looking into this with the airport and our partners at Izmir, as this is not the standard of support we expect for our customers. We are contacting the passenger to apologise for her experience and provide any further assistance she may need.”
Get the best stories about the things you love most curated by us and delivered to your inbox every day. Choose what you love here.
READ NEXT:
Busiest UK property hotspots that beat Bristol in top three
Bristol Pride slams drag queen protestors
