TUI passengers at Cardiff airport have been left "upset and stressed" when their flight got cancelled after they boarded the plane. The journey to Dalaman, Turkey was originally due to take off at around 6pm on June 27, according to passengers who remained in the UK until the following afternoon.
Passengers Gail Carpenter and wife Rebecca Calvente-Lopez from Merthyr Tydfil were looking forward to an 11-day trip which was postponed for nearly three years because of the coronavirus pandemic. The NHS workers said a series of delays and poor communication had cut their holiday short and turned it into a "nightmare".
Gail, 60, said she and Rebecca, 40, arrived at the airport at around 1.45pm along with four other friends. Gail - who works as an ambulance technician - said: "After being at the airport for about an hour we saw our flight was delayed until 8.30pm." By around 8.45pm, Gail said they boarded the flight at last, believing they would soon be heading off to sunny Turkey.
