Holidaymakers were left without medication and other essential items after arriving back at Manchester Airport to be told their luggage wasn't available to them.
Joanne Bladen-Kay, her husband Tony and their son Owen were among travellers informed by a TUI representative at the airport's baggage reclaim hall that they would not be getting their bags even though they had come back to Manchester with them - and they would have to wait up to 10 days to see them again.
The family had spent an enjoyable two weeks in Portugal before returning to Manchester in the early hours of Saturday. But they were thrown into panic when given the news about the delay because some of Mr Bladen-Kay's medication had been stored in the checked luggage as it exceeded the quantity of liquid permitted within hand luggage.