A woman says she spent three unsuccessful hours wading through mountains of luggage at Heathrow - after she was left with no clothes for her trip
Lori Harito, 35, flew from Toronto to the London airport via Montreal last month (20/06).
But, when she arrived in the UK, she claims she was told by Air Canada staff that her bag had been lost.
After waiting for a week to be told she could come and collect her luggage, Lori decided to take matters into her own hands.
She says she then went back to Heathrow to root through mountains of bags - but still could not find her own.
And the fitness and wellness writer said: "It could take months before I am reunited with my bag and there seems to be nothing I can do about it."
Lori touched down at Heathrow last month and looked on the conveyor belt for her bag as usual - but couldn't see it.
She was then directed to the lost baggage desk at arrivals, where she says she was told her bag was "somewhere in the airport".
Lori claims she then found out her luggage was put on the wrong flight to Heathrow when she changed at Montreal.
This meant she was forced to travel to London with just the clothes on her back and wait for a call from the baggage service with an update.
But a week passed and she'd heard nothing, prompting her to return to Heathrow and look for the bag herself.
Lori said: "I had to make a claim with lost baggage who told me that my bag was somewhere in the airport, but they didn't know where.
"I was told my bag was lost when I arrived, so after a week I went back to the airport to try and find it myself.
"There were more people with lost luggage than there were people with luggage, which just shows the magnitude of the chaos."
Lori says she spent three hours looking for her bag at the lost luggage department inside Heathrow Airport - wading through enormous piles of abandoned suitcases to no avail.
She says Air Canada sent her a $60 eCoupon for her lost luggage, but she says it cost her $75 to check her bag in in the first place.
Since her arrival in the UK, Lori says she has had to spend a fortune on clothes and has been told it may take months before her bag is located.
Lori said: "The customer service people at the luggage terminal told me they have thousands of bags to process and deliver.
"I still don't have my bag, and you can't even get through to Air Canada's customer service line anymore.
"When I arrived to look for my bag, I was then told the layover caused the issue, and my luggage was actually put on the wrong flight.
"The majority of flights from Montreal were either cancelled or delayed - mine included.
"So when we made it to Montreal from Toronto, the gate for my flight to London changed, but my luggage still went on the flight that was at my original gate."
Air Canada has been approached for a comment.
Heathrow declined to comment.
