A passenger who flew into Manchester Airport from Italy claims he was trapped in the hub for nearly four hours due to queues, delays and staff shortages. Ian Longley, 70, travelled with TUI from Verona on March 26, landing into Terminal Two at 12.25pm.
However, due to a series of snags and glitches with aircraft handling, Immigration and Baggage - which are all run by external agencies - Ian claims it wasn’t until after 4pm that he finally made it to the exit. Ian says he understands the unprecedented pressure that Manchester Airport is facing due to a range of issues, including staff shortages, sparked by the pandemic. These have been the subject of numerous stories in the Manchester Evening News in recent weeks.
But he says his biggest bugbear is the way in which his complaints to management were handled.
