Fuming parents have complained that the all-new Christmas with Paddington Santa's Grotto experience at the Trafford Centre is a "rip off" and they were "rushed" with kids "left questioning if Santa was real". It's the first time there has been a Paddigton themed grotto at the shopping mall, and is this year based inside the former Hamleys shop inside the centre.
Visitors get to walk through a Christmassy recreation of the London street where Paddington bear lives with the Brown family, before heading into their home to meet Santa's elves and Paddington himself. Families then get to individually meet Santa where children are given a gift.
But parents have hit out at the price of the experience - from £15 for children and £5 for adults - and then having to pay £10 for an official photo afterwards. Families are able to take as many photos as they like in the lobby where there's a Paddington snow globe and inside the snowy London street, but once inside the main grotto photos with Paddington and Santa are not allowed to be taken.