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The Guardian - UK
The Guardian - UK
Business

Overcoming the angst of auto-renewal

AA rescue van towing a car in Warwickshire.
AA rescue van towing a car in Warwickshire. ‘We noticed that the AA premiums were very high.’
Photograph: Colin Underhill/Alamy

Re: Adrian Chiles’s column (My breakdown cover was extortionate – and that taught me an important lesson, 18 February). My dad was a member of the AA for 60 years and called them out about once a decade in all that time. When he died last year aged 91, we noticed, like Chiles, that the premiums were very high, and rang to move the account to my mother’s name and see if we could reduce the cost. The answer (without any condolences or recognition of Dad’s loyalty to the brand) was: “No.” Unsurprisingly, we are no longer with the AA.
Louisa Clarke
Henley-on-Thames, Oxfordshire

• Adrian Chiles has fallen foul, like most of us, to pernicious insurance auto-renewal.

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