Gemma Hotchkiss sits in the living room where her ceiling 'cracks and bubbles'. She says she had to have her carpet taken out because it was damp, and the floor that's left is a hazard for a young mum-of-two with health issues, two years on from a major operation that 'failed'.
The 29-year-old breaks down. "It frustrates me," she tells the Manchester Evening News . "Because I'm trying to make a home for my children whilst recovering, and I can't do it anymore.
"I physically can't do it, and it's embarrassing having people round, because it's not done to how I like it. In the summer I get people to walk through the side gate and not the house, because I'm embarrassed. And they just expect you to live."
