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The Guardian - AU
The Guardian - AU
Business
Tory Shepherd

Optus went down and the smart lights came on. And then Marayke was stranded in bed

A woman uses her phone as she walks past an Optus shop in Sydney, Australia
Disability advocates are calling for backup systems to allow access to a different telco network in situations like the Optus outage. Photograph: Daniel Munoz/Reuters

Marayke Jonkers first realised something was wrong when all her bedroom lights turned on early in the morning. All the devices in the Paralympian’s home are smart – they need the internet to work. When the internet went down, the lights went on and she couldn’t turn them off.

Wednesday’s Optus outage left her trapped in bed, unable to contact a support worker, with no access to food or water, and no idea what was going on. Jonkers – a paratriathlete, a Paralympic swimmer and the co-vice-president of People with Disability Australia (PWDA) – couldn’t get support until Thursday morning.

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