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The Guardian - AU
The Guardian - AU
Business
Guardian staff

Optus service outage at a glance: what we know so far

Optus Michelle Rowland Downdetector Australia Internet
A Downdetector map showing Optus network outage reports around Australia on Wednesday morning
A Downdetector map showing Optus outage reports around Australia on Wednesday morning Photograph: Downdetector

Here’s what we know about the Optus outage so far:

  • Millions of Australian customers and businesses have been hit by a widespread outage on the Optus network. Affected services include mobile and fixed-line networks, along with internet connections. The service is now back on.

  • The Optus CEO, Kelly Bayer Rosmarin, told the ABC said it was a “technical network fault” but would not go into further detail.

  • At 5.31pm AEDT the telco apologised to customers and said everyone should be back online. “We again thank customers for their patience,” the spokesperson said.

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