On a scale from one to high street bakery, how poor has the customer service you’ve received lately been? I don’t know what’s going on in London right now but you struggle to find any remotely happy or helpful people in most of the chains these days.
I started this week with that comment because there are particular places that seem to take the biscuit. I wonder: do they send their staff to some sort of academy for the most uninterested and unengaging people on the planet? “Do you want your store to be hated by locals? Do you want to ensure not one customer leaves your establishment satisfied today? Enrol in the University for Shit Attitudes now.”
