OpenAI employees who believe bureaucracy is getting in the way of their work have an unusual route for escalating the problem: an internal email address that can put their concerns in front of CEO Sam Altman and other senior executives.
The channel, known as "friction," is designed to identify and remove obstacles that might otherwise become stuck within OpenAI's management structure. It offers a glimpse into how the ChatGPT maker is trying to preserve its fast-moving culture while developing into a much larger global technology company.
