The largest online therapy platform in the United States is moving into insurance, and the company that owns it told investors this week that consumers want the in-network option faster than it can credential therapists to provide it.
Teladoc Health, which owns BetterHelp, reported second-quarter results on July 29 showing that its cash-pay therapy business is shrinking faster than its insurance business is growing. Shares fell more than 27 percent the following day.
