Southwest Airlines customer service agents have agreed to a new contract with a 25% pay raise over four years after twice rejecting proposals.
The International Association of Machinists, which represents the workers, described the vote as “overwhelmingly” in favor of approval.
The 8,300 employees who work as customer service agents and customer support representatives at Dallas-based Southwest will get an immediate 13.1% pay raise when the deal is made official, bonuses of at least $1,000, and protections to limit mandatory overtime — a major complaint among airline industry workers.
