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The Guardian - UK

Politics

Tobi Thomas Health and inequalities correspondent

One in seven in UK prefer consulting AI chatbots to seeing doctor, study finds

United Kingdom NHS

A young woman looks at her phone while sitting clothed on a toilet — A quarter of the people who use chatbots for medical advice say they are influenced by long NHS waiting lists. Photograph: d3sign/Getty Images

One in seven people are using AI chatbots for health advice instead of seeing their GP, a UK study has found.

The poll of more than 2,000 people found that – of the 15% turning to chatbots – one in four had done so because of long NHS waiting lists.

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