The Optus data breach has driven a spike in complaints against the telco industry, with more than 17,900 Australians writing to the ombudsman to express displeasure with their services.
The latest telecommunications industry ombudsman (TIO) report shows complaints rose almost 10 per cent between September and December 2022, with complaints about Optus, in particular, soaring 39.3 per cent after 10 million of their customers had their personal data stolen.
