Tattered seat covers, broken head rests, arm rests taped and dysfunctional seat-back entertainment screens - an old and unrelenting problem for Air India continues to be a worry for its new owners, Tata Sons.
Off late, many have complained on social media that they were denied boarding or downgraded from business class to economy because of unserviceable seats prompting the DGCA on Tuesday to order all airlines in the country to ensure no unserviceable seats were sold to passengers.
