A district consumer commission directed Ola Cabs to refund the payment made for a trip, and pay compensation of ₹88,000. In an ex-parte order, the commission was of the view that the complainant was forced to look for other means of transport after his companions and he were asked to abruptly leave the cab which amounts to a deficiency in service.
The District Consumer Disputes Redressal Commission - III, Hyderabad, was dealing with a complaint filed by Jabez Samuel. The opposite parties were Ola Cabs.
The complainant stated that it was in October last year that he booked a cab for four hours. His wife, a helper and he got into the cab and realised that it was unclean and smelly. When he told the driver to turn on the air conditioning, the request was denied.
