Eric Kelleher has a problem that no amount of AI can solve for him.
The President and COO of Okta has agents on his team. He’s named them—Leo, Sloan, Hank, Walker—and they show up in business reviews alongside his human staff. He’s personally booked a flight to Bangalore and spent the entire trip standing up an open-source agent on a separate machine, a deliberate act of immersion he then assigned to every member of his leadership team. “That flight to me was transformative in how I recognized what the capabilities of this technology are,” he told a roomful of top operations executives at the COO Summit this week.
